Has the LoadTrak solution helped you provide better customer service? Yes, LoadTrak service has helped open the lines of communication between us and our customers. Now when customers call us and ask where a truck is, we’re able to be more proactive and tell them if the truck is running a little late.
Does LoadTrak service save you time? A lot of time has been freed up for everyone. The dispatch integration program allowed us to considerably reduce our data entry time. We can stay with two dispatchers and one administrative assistant and they handle all of the trucks between the three of them.
What about workflow and productivity? LoadTrak service allows us to monitor drivers and notify them quickly if a load is cancelled. We can also establish better truck routes because of the historical data, which lets us track stops, speed and road time
Does the LoadTrak solution help with safety? Because LoadTrak service monitors driving hours, speed and dispatch requests, we can make sure drivers work safe hours, drive at a safe speed and aren’t having unreasonable demands made on them by the dispatcher.
Is the LoadTrak solution convenient? Having the LoadTrak solution available at work andhome makes life so much easier.
Do you feel that LoadTrak service is a solid product? The AVL market can be risky, but with SaskTel being well-established company, we have a level of comfort we might not get from their competitors.
How do your drivers feel about the LoadTrak solution? They were a little hesitant at first, but drivers now feel very secure being able to stay in touch no matter where they are in North America.
